Development and Volunteer Manager

Date posted: 
Tuesday, March 22, 2016 - 11:30 to Friday, April 22, 2016 - 11:30
Employer Name: 
The Arc San Francisco
San Francisco
Contact Person: 
Vanetta Brown
Who should apply: 
Candidates who meet the minimum requirements
Competitive salary along with a comparable benefit package
Open until filled


The Arc San Francisco is a non-profit service and advocacy organization for adults with autism, Down syndrome, cerebral palsy, intellectual and developmental disabilities and their families living in San Francisco, Marin and San Mateo counties. We currently serve a varied group of over 750 clients who, despite their diverse backgrounds, ages and disabilities, are all similar in their desire to live a life of greater self-determination, dignity and quality. Our goal is to provide the supports that enable people with developmental disabilities to maximize their potential, live meaningful lives and become integral members of the community. To that end, we provide a range of services relevant to all areas of adult life, from independent living supports, continuing education and skills building to employment training and creative expression. As a true community partner, we believe in educational outreach, the power of business partnerships, and the importance of being a reliable resource for families, supporters, public policy makers and all those who share our vision of creating a more informed, diverse and inclusive society

About the Development & Communications Office of The Arc San Francisco
The Development & Communications Office works to help achieve the goals of The Arc’s Strategic Plan by raising money from past, current and new donors, individuals, corporations and foundations, through an annual fund, grants, capital campaigns, and planned gifts. We steward, deepen and maintain the relationships that exist with current and past donors, engage new donors and cultivate relationships that will lead to an emotional and financial investment in our work.

By raising awareness of our mission and programs in the wider community through special events, publications and media support, we are able to identify prospective donors, volunteers and Arc client employers to assist us in our work and mission, as well as advocate on behalf of our clients.

We are presently engaged in an effort to strengthen our brand identity to consistently convey an image of credibility, professionalism, and leadership to our constituents, from donors, employers and volunteers to policy-makers and media thought-leaders.


The Development and Volunteer Manager will support initiatives of the Development through day to day management of the donor database, including how it relates to all fundraising and constituent relations. You will provide full oversight for tracking all data resources including donations, pledges, in-kind support, cultivation and solicitation activities, special events, volunteers and other constituent and gift data management. You will be responsible for initial donor data entry, advance input and updates, gift entry and acknowledgments, reconciliation reports to finance, database cleanup, creating complex queries, exports and reports.

The Development and Volunteer Manager will oversee and coordinate all aspects of our established Volunteer Program, and act as an ambassador in the community to bring the needed volunteers to our agency. You will expand the Volunteer program as needed to accommodate the evolving needs of our programs and volunteers. You will provide a welcoming atmosphere for program, special event and corporate one-day volunteers, and provide orientation, guidance and evaluation necessary for positive outcomes. You will manage relations with PULSE, our young professionals volunteer group, to further its development, volunteer and fundraising needs for their events, and will assist in supporting the Business Advisory Council as needed. You will also manage interns who work for short periods in the Development/Communications office.

The Development and Volunteer Manager will support the CEO and Chief Development Officer in their outreach to major donors and Arc Angels, including scheduling personal visits, meetings, arranging for hospitality, supporting major donor events and stewardship.

The Development and Volunteer Manager will support the CDO in events management including event preparation, with special emphasis on filling and managing the volunteer needs of event execution. The Development and Volunteer Manager will support the Communications Director in social media and photography directly, and through volunteers.

This will be a full-time position with approximately 25% of time devoted to donor relations/data management; 25% to volunteers, 25% to major gifts, and 25% to special events/communications.


Donor Relations:
• Participate in the daily gift receipts process, including entry of non-cash contributions, such as gifts-in-kind, United Way, stock donations and annual appeals. Work with consultants on continuing development of gift import process.
• Create and produce all individual donation acknowledgements, including drafting of letters and development of enclosures.
• Administer monthly Arc Angel and recurring gifts pledge program, including producing pledge reminders, maintaining pledge records and collaborating with the CDO to expand and enhance program.
• Contribute to the annual appeal process as needed.
• Maintain physical and/or electronic records of gifts, and donor correspondence, including bequests.
• Field inquiries and communications from donors.
• Contribute to continuous quality improvement strategies.
• Manage online donation process.

Volunteer Program:
• To clearly establish the agency’s purpose for volunteers and their relationship to our mission.
• Recruit, orient, place and evaluate volunteers to staff opportunities both internally as well as externally and supervise them for success in these roles.
• Develop and maintain volunteer job opportunities, job descriptions
• Regularly maintain and record volunteer contact information and activities.
• Recruit and supervise special events volunteers for Arc events such as the Arc Angel Breakfast, the WorkLife Awards and Cirque de l’Arc.
• Be primary staff support to PULSE, The Arc’s young professionals volunteer group.
• Working with the Director of Education & Employment, support the volunteer needs of the Business Advisory Council.

Major Gifts:
• Assists and supports the CEO, CDO and Major Gifts Workgroup in tracking, cultivation and stewardship of major and planned gift donors
• Provides major donor special event support as needed
• Provides capital campaign support
• Maintains Salesforce database and hard copy donor files
• Performs Major Donor research
• Other duties and special projects as assigned by the CDO

Special Events/Communications
• Supports the CDO in planning, execution and post-event process for various special events (Cirque de l’Arc, Business Advisory events such as WorkLife and Employer hosted events, and Arc Angel Breakfast.
• Supports the Communications office’s social media strategy during special events cultivating volunteer support of event photography and online posts.

• Supports the CDO by taking minutes of the Development, Major Gifts and Special Events committee meetings as needed
• Maintains online donation portals and reporting.
• Assists with other duties as assigned.


Three to five years of work experience with increasing responsibility for office support and organizing functions. Experience in non-profit environment preferred.
• Experience working in nonprofit development setting with specific experience working with volunteer, special event and donor relations.
• Experience managing projects that include volunteer efforts.
• Personal experience as a volunteer.
• Excellent communication skills (verbal and written).
• Bachelor degree in liberal arts or related field, or equivalent work experience.
• Proficiency with social media, word processing, spreadsheet, communications (e.g. email), and fundraising database software. Ability to operate designated equipment such as computer workstation, fax machine, multi-line telephone, calculator, photocopier, and audiovisual equipment.
• Flexibility and willingness to work evenings or weekends as needed.


• Detail oriented, well organized, able to handle multiple tasks;
• Excellent interpersonal skills, in both written and verbal format.
• Computer literate, experience with Salesforce, Microsoft Office, including Outlook, Word, Excel, PowerPoint, Publisher a plus;
• Experience coordinating events including registration, volunteer recruitment and management, etc;
• Excellent organizational and planning skills;
• Ability to anticipate needs and take initiative;
• Other duties as assigned.

We will consider qualified candidates with criminal histories in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance.

The Arc San Francisco is an Equal Opportunity Employer


Please send your cover letter and resume to:
The Arc San Francisco
Attn: Human Resources Department
1500 Howard Street
San Francisco, CA 94103

Skills & Abilities: 
Experience with Salesforce, Microsoft Office & Publisher a plus• Experience coordinating events including registration, volunteer recruitment and management, etc
Job Poster's E-mail: 
Masters Degree Required: